Terms and Conditions
Welcome to Al Dahra's website and application terms and conditions. Please read them carefully before you start to use our site and service, as these will apply to you.
Who we are and how to contact us
Al Dahra is an animal feed business specializing in providing high-quality forage, grains, and feed commodity ("Al Dahra"), and uses its website and mobile application as online platforms to facilitate communication with the customer, while enabling sales and distribution of products and services to its customers (?Services?).
Al Dahra and the Services are owned and operated by Al Dahra Holding SP LLC, a limited liability company registered in Abu Dhabi, UAE ("we", "us" or "our").
To contact us, please call us at 80036632 or send us an email to "Connect@aldahra.com".
By using the Service you accept these terms
By using any of our Services, you confirm that you accept these terms, and you agree to comply with them.
These terms refer to the following additional terms, which also apply to your use of our Services:
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Our Privacy Policy, which explains how we may use any information you provide to us through our Services and sets out information about cookies.
By accessing or using our Services, you are representing that you have read, understood, and agreed to be bound by all the applicable terms, and to the collection and use of your information by us as set out in our Privacy Policy.
Our Services are provided strictly in accordance with these terms, and they will apply to all orders/delivery requests placed by you. Our terms are subject to your statutory rights under consumer laws in the UAE, and we are committed to fully abide by them.
If you do not agree to these terms, you must not use our Services.
We recommend that you print a copy of these terms for future reference.
General
We amend these terms from time to time. Every time you wish to use our Services, please check these terms to ensure you understand the terms that apply at that time.
We may update and change our Services from time to time to reflect changes to our products, our users' needs and our business priorities.
We do not guarantee that our Services, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Services at any time without notice or liability unless otherwise expressly set out in these terms.
You are also responsible for ensuring that all persons who access our Services through your internet connection are aware of these terms and other applicable terms and conditions, and that they comply with them.
You acknowledge that we will NOT deal or provide any Services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the laws of UAE or similar regulations issued by any authority where we make our Services available.
You must be an individual of at least 18 years of age or above to use and have access to our Services. Minors are prohibited to register or create an account and are not allowed to transact or use the Services.
We may transfer our rights and obligations under these terms to another organization. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights, if any.
Registration, Account, Password & Security
Certain features of our Services may require you to register and create an account, including setting up a username and password. We may decline a registration request at our sole discretion. Your action of registration constitutes your confirmation of acceptance of these terms, and you agree that:
The personal information that you are required to provide to create an account and place orders is true, complete and accurate in all respects.
You will notify us immediately of any changes to the personal information by updating your details on ?Personal Details? when you are logged in on the Service.
You will not impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
You will not take any action that imposes unreasonable or disproportionately large burden on our infrastructure.
You will be entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as result of your failure to keep this information secure and confidential.
You will notify us immediately of any unauthorized use of our account or password, or any other breach of security.
You will not use anyone else's username, password or account at any time without the express permission and consent of the holder of that username, password or account.
We cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
Personal information that we collect from you is treated as confidential. We will keep it on a secure server and fully comply with all applicable privacy and consumer legislation. If you would like to read more on how we collect, where we collect or how we use your personal information, please see our Privacy Policy.
Marketing and Promotions
We may use data related to you to provide you with information about goods and services which may be of interest to you and enhance your experience when using our Services, such as service messages, new features, enhancements, special offers, events of interest, etc. We may contact you via various channels, including without limitation emails, SMS, push notifications, web/app notifications, post, telephone, instant electronic communication, in-app messages, news feed cards, among others.
To understand how we may use any information you provide to us through our Services, our cookie process, or how to stop receiving marketing information please refer to our Privacy Policy.
We may launch promotions from time to time on our Services and you agree to abide by the terms that we set in connection with each specific promotion as further communicated to you and/or published on our Services.
Limitation of Liability
You agree that we will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages arising out of or in connection with your use of our Services or our products and other services.
You further agree we will not be liable for any damages arising from interruption, suspension or termination of any Services, including without limitation any direct, indirect, incidental, special, consequential or exemplary damages, whether such interruption, suspension or termination was justified or not, negligent or intentional, inadvertent or advertent. in no event shall our total aggregate liability to you for any losses arising hereunder exceed the amounts paid by you to us in connection with the single order giving raise to your claim.
We may modify or discontinue any or all Services at any time at our own discretion, or may modify, suspend or terminate your access to our Services or any support we may provide therein, for any reason, with or without notice to you and without liability to you or any third party.
We reserve our right to take appropriate legal action, including without limitation pursuing civil, criminal or injunctive redress. Even after your right to use our Services is terminated, your account or use will remain enforceable against you.
Governing Law and Dispute Resolution
Any dispute or claim arising out of or in connection with our Services (including with this website or application) shall be governed and construed in accordance with the laws of UAE as applicable to the Emirate of Abu Dhabi.
If any dispute arises between you and us in connection with the Services, you and us agree to first attempt to resolve it in an amicable manner by mutual negotiation. If the dispute cannot be amicably resolved, you and us agree to refer the same to for final resolution to the courts of the Abu Dhabi Global Market.
Miscellaneous
Assignment. Your obligations, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by us without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.
Force Majeure. We shall not have any liability to you for any delay or non-performance of our Services, to the extent that such delay or non-performance is attributable to an Event of Force Majeure. For the purposes of this provision, "Event of Force Majeure" means an act of God, war, riot, rebellion or civil unrest, pandemic, labor dispute, or failure of facilities, networks, equipment or software, act of government or regulatory authority, or any similar event, to the extent that such event is beyond our reasonable control.
Domicile. United Arab of Emirates is our country of domicile.